Frequently Asked Questions
General
What areas do you serve?
Sunshine Pets provides professional dog walking, pet sitting, overnight pet care, and pet check-ins in Kailua, Hawaii (96734), including Lanikai, Enchanted Lake, and surrounding Windward Oʻahu communities. Service availability outside Kailua may vary by location and staffing.
What services does Sunshine Pets offer?
We provide professional dog walking, pet check-ins, overnight care, and pooper scooper services in Kailua, HI. All services are scheduled through our secure client portal.
How are services scheduled?
All services must be requested through our Time To Pet client portal. Services are not confirmed until approved by Sunshine Pets.
What's included in a dog walk?
Each personalized walk includes:
-
A structured walk tailored to your dog
-
Water refresh and basic safety check
-
GPS tracking
-
Photo and visit report
-
Reinforcement of basic manners (when appropriate)
Walk length refers to active walk time and does not include arrival/departure procedures.
What's included in a pet check-in
Our pet check-ins in Kailua may include:
Check-ins are ideal for cats, puppies, senior pets, and small animals.
-
Feeding and water refresh
-
Litter box scooping
-
Backyard potty breaks
-
Medication administration (if approved)
-
Playtime and enrichment
-
Photo updates and visit report
What are the requirements for pet check-ins?
For safety and humane care standards:
-
Fresh Water: All pets must have access to clean, fresh water between scheduled visits.
-
Bathroom Access: Dogs must have appropriate opportunities to relieve themselves throughout the day. If dogs will be left alone between visits, a secure yard, designated potty area, or sufficiently frequent scheduled visits must be available.
-
Safe Environment: Homes must provide a safe, secure environment for both pets and Sunshine Pets caregivers.
-
Accurate Care Instructions: Pet owners must provide current feeding instructions, medication information, emergency contacts, and any relevant behavioral or medical concerns.
-
Appropriate Visit Frequency: Check-ins must be scheduled frequently enough to meet each pet's individual needs, considering their age, health, and routine.
Do you offer in-home overnight care?
Yes! Sunshine Pets offers professional in-home overnight pet sitting in Kailua and surrounding Windward Oʻahu communities. A trusted caregiver stays in your home overnight, providing companionship, feeding, potty breaks, and personalized care while you're away.
Additional daytime check-ins and dog walks may be arranged based on your pets' needs.
Learn more about our overnight pet sitting services or schedule a complimentary meet and greet to discuss your travel dates.
We reserve the right to recommend additional visits or decline services if a pet's care requirements cannot be safely and humanely met.
Packages
How do dog walking packages work?
Packages are prepaid bundles of walks that can be used as needed based on availability.
-
No recurring commitment
-
Flexible scheduling
-
Same professional, GPS-tracked personalized walks
-
Packages do not include reserved weekly time slots.
Do packages expire?
Packages are valid up to 1 year after purchase.